Privacy Policy

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Eva Hospital Privacy Policy

The management of Eva Hospital (“we,” “our,” “us”) is in charge of operating the website [www.evahospital.in]. This Privacy Policy details how personal data may be collected, used, stored, or protected from the moment you access or use the Website or, collectively, the Services.

This policy applies to all who access or use the website (“you,” “your,” or “user”). By using our services or furnishing us with your information, you assent to the practices laid out in this Privacy Policy.

1. Purpose of This Policy

This Privacy Policy is issued as per:

Sections 43A of the Information Technology Act, 2000
Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011

This Policy outlines:

The types of personal data we collect
The ways in which such data is collected, used, and stored
The instances upon which we disclose such data, and to whom we may disclose it
How is your information safeguarded

2. Information We Collect

We may collect the following categories of personal information through this Website.

Contact Information: Full name, email address, phone number, physical address
Demographic Details: Age, gender, date of birth
Medical Information: Health history, treatment records, prescriptions, test results
Transactional Details: Appointment records, service history, billing and payment information
Insurance Details: Insurance provider and policy information (if applicable)
Technical Data: IP address, browser type, access times, and referring website addresses

An item of information may be an element of personal information if, by itself or when collated with other available information, it could be used to identify an individual. Health information is generally treated as sensitive personal data.

3. Use of Your Information

We use the information collected through our Website to:

Provide healthcare consultations and support
Manage appointment bookings and medical history
Respond to queries and provide customer support
Improve the functionality, security, and user experience of our Website
Send you service-related notifications or administrative updates
Conduct internal audits, legal compliance, and analytics
Share anonymized data for research, reporting, or service improvement

4. Your Consent

By using the Website and willingly providing your information, you consent to the collection and use of your data as stipulated in this Privacy Policy. If you do not agree, then you must abstain from accessing or using the Services.

You may contact us to:

Review and update your personal information
Withdraw your consent to certain uses of your data
Request that your data be deleted (subject to applicable legal requirements)

We practice the best standards and appropriate security measures in protecting your information from unauthorized access, indiscriminate use, or disclosure. These include:

Data encryption while data is being transferred
Staff role-based access control
Satisfactory monitoring of security systems
Secure storage environments

However, kindly note that we cannot guarantee that all means of transmission over the internet are 100% secure. You still need to exercise a bit of caution when releasing sensitive information, in case it is absolutely necessary.

5. Sharing and Disclosure

We may disclose your personal information in the following situations:

To physicians or service providers for the purpose of your care
To third-party vendors for services such as payment processing, analytics, or hosting
As required by law, governmental request, or court order
To trusted partners for research or service improvement, subject to contractual confidentiality obligations
As part of a merger, acquisition, or restructuring of Eva Hospital’s operations

In all such cases, we ensure appropriate data protection obligations are followed by the receiving parties.

6. Cookies and Web Analytics

Our Website may use cookies or like technologies to remember your preferences, keep track of usage patterns, and improve upon the way your Website experience is carried out. Cookies do not collect personally identifiable information unless you provide it yourself.

You may choose to have your browser block cookies, but depending on certain Website features, this may be unacceptable.

7. External Links

The Website may contain links to other sites for your convenience. Please be informed that we are not responsible for the content of such third-party sites or their accuracy or privacy policies. We encourage you to review the privacy policies of the third-party sites before engaging in any interaction with them.

8. Data Retention

We retain your personal information only for as much time as necessary to provide services and comply with legal obligations. Afterward, your data might be anonymized for analysis or securely deleted.

9. Visitors Without Accounts

If you come to the Website without ever submitting personal data (e.g., via forms or contact pages), we do not collect personally-identifiable information. However, some basic browsing data, such as IP addresses, might be logged for system maintenance and analytics.

The voluntary submission of any kind of information will make you interactive and will therefore apply to your data.

10. Policy Updates

The Privacy Policy of Eva Hospital may be modified occasionally, with the changes stated on this page along with the updated “Effective Date.” If it is considered to be important enough, notifications will be sent out to the subjects regarding further changes. By continuing to browse on our Website, users indicate their acceptance of the amended Policy.